Our clients' experiences - in their own words

Mum loves her carers who promote her independence...

My mum is 91, frail yet independent and started to experience memory behaviours in Sept 2025 that caused me concern.

I live 80 miles away and manage a serious unpredictable disease myself. It became apparent mum needed care input and she expressed strongly she wanted to stay at home.

I read the report for Unique Care from the cqc and it matched my ethos for my mum which was to keep her independent and free thinking whilst taking care of her basic needs, preparing food, eating and drinking, companionship and safety.

Hannah undertook a thorough holistic assessment of my mum in such a way that mum felt calm and was given time to ask questions because of Hannah's approach. Hannah has remained a consistent, compassionate, knowledgeable team leader throughout.

I trust her implicitly. The carer rota provides v high levels of continuity and mum loves her carers who promote her independence, are so professional and are experts in caring for the older frail person without judgement.

K S (Daughter of Client) - February 2026.

All aspects of the care provision have met or exceeded my expectations...

The administrative aspects have been excellent - responsive, timely and supportive.

The care givers are always punctual, friendly and similarly responsive. My mum regularly reports that the carers are "lovely".

I never have any concerns when I know that the carers are with my mum.

S D (Daughter of Client) - February 2026.

Unique Care have been fantastic all round...

Unique Care have been so helpful for my mother. My father was admitted to hospital just before Christmas after a fall and my mother was unable to cope alone.

Unique Care have been fantastic all round, starting with us quickly over the Christmas holiday and have always gone above and beyond to ensure my mother has had the care and support she needed over this difficult time - companionship, assist and support, whatever she needed to her help and to help her be with my dad over these difficult few weeks.

I've always found all the staff helpful and caring and they really have gone the extra mile for us.

A U (Son of Client) - January 2026.

Unique Senior Care have also been brilliant stepping up...

We were recommended to Unique in July 2025 when my Mother (Dementia) came to live with us following the passing of my Father. From the outset Chanelle, who is the Care Supervisor based in Warwickshire was helpful and was able to offer great advice regarding the care on offer with Unique Senior Care.

In the past 6 months we have had 2 great ladies who have assisted with my Mother's personal care in addition to taking my Mother out on short trips for coffee and lunch. Our local National Trust properties have also been a welcome diversion for afternoon excursions when the weather allowed.

Unique Senior Care have also been brilliant stepping up to provide additional care when my Mother was waiting for and on return from a hip replacement in the latter pack of 2025.

Chanelle and her great Team of ladies have been so kind and just lovely to have around in our home.

Mark M (Son of Client) - January 2026.

I could not have hoped for better or more amiable support.

After a series of falls I was finding it difficult to balance, so it was agreed that I should have support from Unique for an hour a week simply for walking.

I have come to know two carers in particular - Nannw and Chanelle - spending most of the time with Nannw.

They have both been very supportive when my balance has been unsure, and both have been extremely good company.

Mark Y (Client) - January 2026.

Chose Unique based on thorough comparison...

with other care service providers and right from initial contact I knew I had made the right decision.
For me their responsiveness and engagement are excellent, providing that level of confidence that personal service really matters. Still early days but already there is that reassurance that I've got a really good team of professionals who are there to support both parents and myself.

David H (Son of Client) - November 2025.

I no longer have to worry.

I took the decision to look for Live in care for my adult son, who is living with down syndrome, when visits during the day no longer met his needs. I am an elderly parent and needed help to support my son. I knew that finding the right people would be key. Finding the first Caregiver with Unique Senior Care was quick. I met with the assessor who visited me and my son to assess all my sons needs.

Finding a caregiver to work opposite the caregiver already in place took some time due to finding the right person for my son. I had doubts at times that I was doing the right thing for my son. Then I met Sophie the Head of Live in who came to my home. Sophie put a plan in place with my full involvement and supported me to find that right caregiver for my son.

Today we now have 2 regular Caregivers that feel like family. I no longer have to worry, I know I have done the right thing for my son. My son is happy and I can see he is happy. It works for us and they are helpful to me too.

Olga B (Mother of Client) - November 2025.

Just wanted to feedback on my Grandad Clems experience.

...so far with your lovely carers. Becky has been exceptionally kind and he looks forward to her visiting. Her visits have made a real difference to not only his everyday life but his quality of life. We wouldn't hesitate to recommend your care agency and are very grateful for the support..

Marianne C (Granddaughter of Client) - October 2025.

I cannot fault this care company.

The kindness, compassion and thoughtfulness shown during our time with them has been outstanding. We had previously used them for another family member but my parents have been supported up to the point my father has had to go in a care home. They supported my mother at the same time despite the care being for dad. Unique can show the others a thing or two to be honest at how care should be done. If only everybody lived up to your standards.

Caroline P (Daughter of Client) - October 2025.

I couldn't recommend Unique Care Knowle highly enough.

Having listened carefully to the complex needs I described for my parents, a member of staff responded super quickly with exactly the right person at the times I'd requested. I couldn't recommend Unique Care Knowle highly enough for their empathetic, helpful and caring approach. They were flexible and so fast that someone started in our home within 2 weeks of me contacting them. Thank you!

D M(Client) - July 2025.

I'm genuinely impressed with the care provided by the team.

We have just started using Unique Senior Care to support both my parents. I'm genuinely impressed with the care provided by the team. The team are very professional and compassionate, and it is such a relief to know that my parents are being looked after by such competent and kind carers.

Debbie C(Daughter of Client) - June 2025.

We have been so pleased with the care provided by Unique Senior Care.

My mother has a core of four carers for days and nights, all of whom go above and beyond. The carers are so kind, professional and work incredibly hard to provide Mum with a comfortable and happy environment.
The structure of the company is such that the carers are closely supported by the local care manager, who visits regularly.
We have used Unique for nine months to date and the whole experience has been a stark contrast to a previous agency we tried.
I highly recommend

Caroline H(Daughter of Client) - April 2025.

The carers are superb and couldn't be improved upon.

The coordinator is excellent and support from the office has clearly improved - we get far less 'last minute dot com' and this is important for my daughter. The care transforms my daughter's life.

J J(Mother of Client) - March 2025.

We were very impressed with the care given to our brother who has learning difficulties.

They were brilliant with understanding his condition and great with caring for him. We couldn't fault anything from the office staff to the carers.

Alison C (Sister of Client) - February 2025.

I've found the office and care staff at Unique to be brilliant over the last 6 months or so, which is what makes them stand out.

Arranging care for loved ones can be stressful, but each person I've dealt with has been efficient, reassuring and helpful. I can't really thank the carers enough for the practical and emotional assistance and reassurance they currently bring to my elderly dad.

The quality of care provided is high, and office and care staff seem to take such pride in their work. Thank you Unique.

VF (Daughter of Client) - January 2025

Unique provide an hour of care four days a week for my elderly mother.

The carers provide practical support within the home and are willing to pop to the shops if needed. The carers are a breath of fresh air for my mother and brighten her day considerably!

The staff in the Kenilworth office are friendly and supportive and have been so willing to provide extra help and advice as my mother's needs have changed.

Gillian W (Daughter of Client) - January 2025